Sierra Student ([info]damianfox5) wrote,
@ 2007-05-07 16:11:00
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Current mood: annoyed

Facebook sucks!
Yesterday I had a wonderful idea to kill time: hey, why don't a register on facebook. Everyone else is doing it, so it must be totally awesome, right? WRONG!.

I get to the registration page and fill out everything correctly and honestly. I try to submit it. It doesn't work. I must have missed something. But wait, what are those tiny red letters at the top of the screen. It simply says, "Please enter a legitimate name." ...huh... Go back. Re-enter: Sierra Student. "Please enter a legitimate name." ......huh..... maybe it wants a middle name too. Go back. Re-enter: Sierra Brook Student. "Please enter a legitimate name." ...........huh..........

At the bottom of their page is an email address to contact if you're having problems registering. Naturally I had to do it. The following is our email correspondence. please enjoy.



From: Sierra Student
To: Facebook

May6 (21 hours ago)

Hey,
My REAL name is Sierra Student. I would like to join facebook with my real name. However, your server wont let me, I keep getting the message "please enter a legitimate name". I would like to know if you have a solution for this.
thanks for your time,
-Sierra


From: Reece from Facebook
To: Sierra Student

May 7, 10:12 am (3½ hours ago)

Hi
We will need to see some identification, so we can verify that this is
your real name. We are sorry for any inconvenience. Pleas let me know
if you have any further questions.
Thanks for contacting Facebook,

Reece
Customer Support Representative
Facebook


From: Sierra Student
To: Reece from Facebook

10:24 am (3 hours ago)

I'll have to show you some ID? Screw that. It'll be faster to make up and "acceptable" fake name. Though I wont. I just wont use facebook, that's ok. Thanks for nothing.


From: Reece from Facebook
To: me

11:42 am (2 hours ago)

Hi,
We are sorry for the inconvenience this may have caused. This is our
policy for names that we do not accept on profiles. Please let me know
if you have any further questions.
Thanks for contacting Facebook,

Reece
Customer Support Representative
Facebook




(2 comments) - (Post a new comment)


[info]alexboyo
2007-05-08 02:27 am UTC (link)
Forest signed up as Forest S. and then later told them that his name was Student and they changed it.

(Reply to this)


[info]koyote
2007-05-08 02:07 pm UTC (link)
I just think it's rude customer service.

(Reply to this)


(2 comments) - (Post a new comment)

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